Preface.- Acknowledgments.- Getting Started.- From Services to Service Worlds.- The Human Condition.- Service Concepts.- Design and its Limits.- Service Design.- An anthropology of Services.- References.- Author Biographies.
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Preface.- Acknowledgments.- Getting Started.- From Services to Service Worlds.- The Human Condition.- Service Concepts.- Design and its Limits.- Service Design.- An anthropology of Services.- References.- Author Biographies.